Terms and Conditions

Terms and Conditions

Amendments to terms and conditions

GPFF may vary these Terms and Conditions at any time. GPFF will post the varied Terms and Conditions on its website.

By making a purchase from the GPFF, you agree to be bound by the Terms and Conditions as they stand at the time of your purchase.

Booking fees

A booking fee of up to $1.50 applies for bookings up to $22.00. A booking fee of $3.00 applies to bookings over $22.00. The booking fee covers the cost of providing our ticketing system and costs associated with processing bookings.

No fee applies to redeeming tickets on 3 Film, 5 Film , 7 Film and Festival Passes. If a pass-holder books additional tickets a booking fee will apply.

Single screenings

For tickets to our one-off feature screenings refer to booking page for ticket prices

3 Film Pass

The 3 Film Pass allows you to redeem tickets for 3 different GPFF film screenings.

The 3 Film Pass is not transferable and is valid for one entry per session. All sessions must be pre-booked. 

5 Film Pass

The 5 Film Pass allows you to redeem tickets for 5 different GPFF film screenings.

The 5 Film Pass is not transferable and is valid for one entry per session. All sessions must be pre-booked.  

7 Film Pass

The 7 Film Pass includes a ticket to 7 screenings during the Geelong Pride Film Festival.

The 7 Film Pass is not transferable and is valid for one entry per session.

10 Film Pass

The 10 Film Pass includes a ticket to 10 screenings during the Geelong Pride Film Festival.

The 10 Film Pass is not transferable and is valid for one entry per session.

Festival Pass  

The Festival Pass is not transferable and is valid for one entry per session. Includes all venue-based screenings of the Geelong Pride Film Festival.

2020 COVID-19 Coronavirus Outbreak Refund and Pass Exchange Policy

In response to the 2020 COVID-19 Coronavirus outbreak in Australia we have revised our refunds and exchange policy.

Firstly, we respect the right of existing ticketholders to choose not to attend screenings and we will offer refunds or passes to future screenings for existing ticketholders who choose not to attend.

Ticket-holders who wish to take up this offer or plan not to attend should contact us at geelongpridefilm@gmail.com

A consumer will not be entitled to a refund for a cancelled or re-scheduled event if they received a free or complimentary ticket.

Changes to sessions and events

Particulars of the session or event may be changed without prior notice. Films, artists or performers may be added, withdrawn or substituted for specific sessions or events.


All venue-based sessions are general admission. If you require early access to the cinema or if you require assistance with seating please contact a GPFF Volunteer on arrival.

The Classification Board grants GPFF special customs and censorship clearances that mean all audience members must be 18 years or over except where indicated.

Full-time students, pensioners, unwaged, seniors.

The Pivotonian and Platform Youth Arts are wheelchair accessible. The Pivotonian has assisted listening via an audio loop. If you require early access to the cinema or if you require assistance with seating please contact a GPFF Volunteer on arrival. The Pivotonian has wheelchair and companion seats in the front row of the cinema.

Companion Card
GPFF accepts Companion Card. Companion Card tickets must be requested by email.  Please contact us on geelongpridefilm@gmail.com or 0414 401 360 to request Companion Card tickets prior to booking to ensure availability. This is important as all our scheduled sessions sold out in previous years.

Streaming On-Demand

Once purchased, ticketholders can play On Demand or Live Stream content from My account.
Log in to My Account at gpff.ferve.tickets. Then click On Demand on the left menu.

Ferve Tickets Terms and Conditions


Our, We, Us - is Ferve Tickets Pty Ltd (ABN 41 074 903 085) which includes our related entities, directors, officers and agents of 27/296 Bay Rd, Cheltenham VIC 3192 Australia
Website - the website where you will view events and purchase tickets, usually a subdomain of ferve.tickets.
Services - the browsing, selection and purchase and delivery of event tickets and related items; management of bookings, tickets and other personal information.

Your agreement to these terms

By using our Website or Services or purchasing tickets, you agree to these terms and conditions, as well as the Event Organiser Terms and Conditions available above, and the Ferve Tickets Security and Privacy Policy available at https://ferve.tickets/event-ticketing-by-ferve-tickets/

Services Provided

We operate and maintain a secure website and service for the sale of tickets, passes, merchandise, gift vouchers, membership, and in certain conditions, donations, for Event Organisers.
We supply payment processing, ticket generation, and other services to facilitate the sale of tickets for Event Organisers.

Acceptable use of Services

You agree that you will use the Website and Services provided only for their intended use, and will not abuse, disrupt, or otherwise interfere with the operation of the Service, nor engage in any illegal activity by using the Service, including hacking into the website or disrupting service by repeatedly requesting pages or content, nor use bots, spiders or other automated systems to either purchase or disrupt the purchase of tickets.

Payment Processing

All payments are processed through secure card payments systems by Ferve Tickets Pty Ltd.  For further information please see our Privacy and Security policy located at https://ferve.tickets/event-ticketing-by-ferve-tickets/. Ferve Tickets is responsible for card purchases, refunds on event cancellations, card statement enquiries, and chargebacks.
Each ticket you purchase on this website may be subject to fees and charges which are non-negotiable and non refundable in the event of a refund or cancellation.  All prices are stated in the currency applicable on the checkout where you are entering your card details.

Event Variations

We cannot offer any compensation or be liable in any way for events which have any variation (including postponement) from that which is described by the Event Organiser during the on sale period.  In this case you should contact the Event Organiser to discuss your concerns.


Refunds may be allowed by the Event Organiser and/or under Australian Consumer Law (if applicable).  Please contact the Event Organiser to discuss your specific circumstances for a refund as any obligation for a refund rests solely with the Event Organiser.  You agree that when applicable, booking fees or other surcharges for processing tickets to the original purchase are not refundable, and are a cost of supplying the Services, including the refund.


Where an event is cancelled, you are entitled to a refund.  When we are notified by an Event Organiser that an event is cancelled, we will work with that Event Organiser to ensure that all tickets are promptly refunded.  This should be within 2-3 business days of when the event is cancelled by the Event Organiser.  Once your refund is processed normal credit card processing for refunds apply, which means it may take another 3-5 business days for the refund to show on your card statement.  If a refund fails to appear on your statement after that time, please contact us.  If we believe the refund has been processed successfully, then you will then need to speak to the issuer of your card in order to chase up the refund.


Exchanges of tickets may be permitted by the Event Organiser, either via self exchange on our website or via an assisted exchange over the phone.
In such a case you agree to pay any fees associated with the exchange of tickets, and that the tickets to the original event or other items purchased become null and void at the time the exchange is processed.

Intellectual Property

You agree that the System and all non third party content contained within it is our intellectual property and is owned or licenced by us.
You will refrain from copying, modifying, re-publishing, iframing, distributing or communicating any part of the Website or Services or information contained within in any way that may infringe our intellectual property.  You are given permission to download or access content as part of the normal operation of this Website and Service.

Third Party Content

Event organisers may link to or incorporate third party content in event descriptions, images or other parts of the System.  This third party content is provided ‘as is’, without any warranties as to the suitability of the content, or its legal use. You indemnify us against any action for the use of third party content by an Event Organizer or other party.

Reselling or Scalping Tickets

Reselling or scalping tickets from this website is expressly prohibited and will result in termination of your access to the Services and potential legal action.
Should you wish to refund tickets please contact the Event Organiser to discuss your circumstances for a refund rather than attempting to resell tickets.

Termination of services

We may terminate or suspend your rights to use the Services we provide at any time if you breach these terms, if you misuse or abuse the Services, including for any illegal activity, or if your use of the Services would expose us to legal liability.

Inconsistency, Severability and Survival of Terms

If an Event Organiser Terms and Conditions are in conflict or inconsistent with these Ferve Terms and Conditions, then these Ferve Terms and Conditions will prevail over the Event Organiser conflicting or inconsistent terms.
All other provisions of these terms continue to survive in the case of any severability of a specific term, or the termination of your use of the Services.

Liability and Indemnity

Our entire liability (including us and our related entities, directors, officers and agents) to you will be, to the maximum extent permitted by law, be limited to the fees you have paid us as booking fees, but not including credit card surcharges, which may be added depending on the organizer, for a period of not more than the preceeding 12 months.  This includes for any loss or damage including direct, indirect, special or consequential loss, in tort (including if we are negligent), arising from your use of or inability to use the website or Services we provide.
Under Australian Consumer Law (when applicable), we limit the remedies available to you to the cost of supplying the services again, or supplying the services again.

Force Majeure

Where we are unable to provide services because of a force majeure event, for example, fire, flood, loss of connectivity or banking network outage, terrorist attack or war, act of God, or other disruption or disaster, we are not responsible for failure to fulfil any obligations under this contract.

Governing Law

This agreement will be governed by the laws of the State of Victoria, Australia.